Q: How long does it take to process my order?
Orders placed before our daily cut-off time (4:00 PM EST, Monday–Friday) are processed within 1–2 business days.

Q: What is the estimated delivery time?
Delivery usually takes 5–8 business days in total, depending on your location and chosen shipping method.

Q: How can I track my package?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can follow your package in real-time until it arrives.

Q: What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and meets eligibility criteria.

Q: Do I have to pay for return shipping?
Return shipping costs may apply unless the product is defective or damaged upon arrival.

Q: Can I exchange an item?
Exchanges are available for eligible items, subject to stock availability.

Q: What payment methods do you accept?
We accept secure payments via PayPal, major credit/debit cards, and other trusted payment providers.

Q: In which currency will I be charged?
All payments are processed in USD.

Q: What if my payment fails?
If a payment fails, please retry with another method. You may also contact us for assistance.

Q: What types of bags do you offer?
Our collection includes handbags, crossbody bags, shoulder bags, tote bags, and more.

Q: How do I care for my bag?
We recommend storing bags in a cool, dry place. Avoid overfilling, and clean gently with a soft cloth to maintain quality.

Q: Do product colors look exactly like the pictures?
We try to display colors as accurately as possible, but slight variations may occur due to lighting or screen settings.

Q: How can I contact customer support?
You can reach us anytime at info@bagzilo.shop, and our team will respond within 24–48 hours.

Q: Can I cancel my order after placing it?
Orders can only be canceled before they are processed. Once shipped, cancellation is no longer possible.

Q: Do you update your policies?
Yes, policies and FAQs may be updated to reflect changes in operations or regulations. Always check this page for the latest information.